Morgan Has Decided That She Must Apologize to a Customer

question 22

Multiple Choice

Morgan has decided that she must apologize to a customer in her buffer. Which of the following is the best example of an effective apology? 

• A)We apologize for any inconvenience this has caused.
• B)You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
• C)We regret that you were not happy with the situation.
• D)We are sorry and admit that we are completely responsible and take full legal responsibility for this situation.

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Definitions:

Indoctrination into Whiteness

The process through which societal norms and institutions promote and normalize whiteness as the standard or ideal, often at the expense of other racial identities.

Atlanta Compromise

A speech delivered by Booker T. Washington in 1895 advocating for African American economic progress and education as a route to racial equality, while suggesting a temporary acceptance of segregation.

Gunnar Myrdal

A Swedish economist and sociologist known for his influential study on race relations in the United States, titled "An American Dilemma" (1944).

Segregation

The action or state of setting someone or something apart from others, often based on racial, sexual, or religious discrimination.