You Must Refuse a Customer's Request to Return an Item

question 26

Multiple Choice

You must refuse a customer's request to return an item. What should you do first? 

• A)Decide what communication channel to use.
• B)Consult with your company's legal staff.
• C)Think about how the receiver will react to your refusal.
• D)Try to get a colleague to deliver the bad news for you.

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Definitions:

Wireless Network Key

A security password or passphrase used to authenticate and connect devices to a secure wireless network.

Firewall

A network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

Wi-Fi Hotspots

Public locations where wireless internet access is made available, typically using a wireless local area network (WLAN) through a router connected to an internet service provider.

Net Neutrality

The principle that internet service providers should treat all data on the internet equally, without discriminating or charging differently by user, content, website, or application.