When Writing a Letter to a Customer Denying Credit, You

question 111

Multiple Choice

When writing a letter to a customer denying credit, you have four goals. Which of the following is not one of these goals? 

• A)Promising the customer that credit will be granted in the future 
• B)Retaining the customer on a cash basis 
• C)Avoiding language that causes hard feelings 
• D)Avoiding disclosures that could cause a lawsuit

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Definitions:

Highest Status

Highest status refers to the position of greatest importance, ranking, or acclaim within a hierarchy or society.

Generativity

The concern for establishing and guiding the next generation, often expressed through parenting, teaching, or mentorship.

Mental Health

A state of well-being where an individual realizes their abilities, can cope with the normal stresses of life, work productively, and contribute to their community.

Life Satisfaction

A measure of well-being and contentment with one’s life, reflecting how individuals evaluate their life as a whole rather than their current feelings.