Which Is the Most Effective Statement in a Letter to a Customer

question 22

Multiple Choice

Which is the most effective statement in a letter to a customer denying a claim?

• A)If you had followed the instructions,you wouldn't have overheated the battery pack.
• B)You can purchase a replacement battery pack at a 30 percent discount.
• C)Per company policy,we are unable to replace battery packs that have been damaged due to customer misuse.
• D)We apologize,but,unfortunately,we cannot replace your battery pack at this time.

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Definitions:

Pupil

Opening in the center of the iris of the vertebrate eye.

Retina

The light-sensitive layer of tissue at the back of the inner eye, which converts light images into electrical signals sent to the brain.

Lens

An optical device capable of converging or diverging light, or a transparent structure in the eye which focuses light onto the retina to facilitate vision.

Chemoreceptor

Sensory receptor that is sensitive to chemical stimulation—for example, receptors for taste and smell.