When Writing a Letter to a Customer Denying Credit, You

question 111

Multiple Choice

When writing a letter to a customer denying credit, you have four goals. Which of the following is not one of these goals? 

• A)Promising the customer that credit will be granted in the future 
• B)Retaining the customer on a cash basis 
• C)Avoiding language that causes hard feelings 
• D)Avoiding disclosures that could cause a lawsuit

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Definitions:

Cultural Surveys

Research methods used to collect data on cultural practices, beliefs, and values through questionnaires or interviews.

Guilty-knowledge Test

A type of psychological assessment where the subject's physiological responses are measured while they are presented with information only a guilty person would know.

Skin Conductance

A measure of the electrical conductivity of the skin, which varies with its moisture level and is used as an indication of psychological or physiological arousal.

EKG

A medical test that measures the electrical activity of the heart to identify heart conditions.