One Reason That Customers Leave Complaint Messages on Social Networking

question 61

True/False

One reason that customers leave complaint messages on social networking sites such as Facebook and Twitter is that they may receive faster responses to online postes and tweets than to customer service calls.

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Definitions:

Economic Structures

The complex frameworks that define the economic organization, activities, and relationships within a society.

Kulturkampf

Literally "culture struggle," the conflict between the German imperial government and the Roman Catholic Church from about 1871 to 1887, over control of educational and ecclesiastical appointments.

Bismarck's Policy

The political strategies and foreign policies implemented by Otto von Bismarck, Chancellor of the German Empire, aimed at achieving German unification and maintaining European stability through diplomacy and the balance of power.

Catholicism

The branch of Christianity headed by the Pope, based in Rome, and characterized by its traditions, teachings, and practices.