Which of the Following Situations Would Require a Persuasive Claim

question 41

Multiple Choice

Which of the following situations would require a persuasive claim or complaint letter? 

• A)Melanie noticed that the charger cord for her Samsung Galaxy smartphone that she purchased last month is starting to split.
• B)Gus ordered business cards that were printed on the wrong color of cardstock.
• C)Chelsea's transmission failed two months after her car warranty expired.
• D)Mike's December credit card statement contains a $65 charge that he didn't make.

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Definitions:

Process Control

The practice of maintaining and controlling the variables within a production or manufacturing process to ensure the output meets a desired quality or standard.

S Chart

A statistical control chart used for monitoring the variability of a process based on sample standard deviations.

R Chart

A type of control chart used in statistical process control to monitor the range of variability within a process.

Informative

Providing useful or significant information or data about a subject or topic.