In His Presentation Zubin Says, Let Me Review the Four

question 45

Multiple Choice

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using? 

• A)Previewing 
• B)Summarizing 
• C)Switching directions 
• D)Transitioning

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Definitions:

Arousal Theory

Arousal theory suggests that people are motivated to maintain an optimal level of arousal, a state of alertness and physical and mental activation.

James-Lange Theory

A theory of emotion stating that physiological responses precede emotional experiences, suggesting that emotions result from the interpretation of bodily reactions.

Emotional Reactions

Responses that involve feelings and are typically prompted by environmental stimuli or internal thoughts.

Cortex

The outer layer of the brain involved in various high-level brain functions, including sensation, perception, memory, association, thought, and voluntary physical action.