____________________ Is the Ability to Monitor and Use Emotions to Guide

question 1

Short Answer

____________________ is the ability to monitor and use emotions to guide thinking and actions.

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Definitions:

Mediation

Mediation is a conflict resolution process where a neutral third party (the mediator) facilitates dialogue between disputing parties to help them reach a mutually acceptable agreement.

Resistance Points

The positions beyond which a negotiator is unwilling or unable to go in a negotiation; the limit of compromise.

Mediator

A neutral third party who assists in negotiating an agreement between disputing parties.

Biasing Effect

The influence of preconceived notions or preferences on the judgment or decision-making process.