What Should Marketers Do to Promote the Consistency and Reliability

question 22

Multiple Choice

What should marketers do to promote the consistency and reliability of their services most effectively?

• A) Limit the number of employees in their organization
• B) Train employees and develop standard procedures for dealing with customers
• C) Encourage employees to be creative in solving customer issues and complaints
• D) Perform as much of the service as possible before the customer arrives
• E) Require employees to be shining, happy people all day long

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Definitions:

Interpretation

The act of explaining, reframing, or giving meaning to a particular piece of information, text, or art.

Morley's Study

Refers to research by David Morley, focusing on audience reception and the decoding of media messages, often highlighting variations in interpretation based on social and cultural contexts.

British Families

Households or kinship groups in the United Kingdom, characterized by their diverse structures and cultural traditions.

Waste Of Time

describes activities or endeavors considered unproductive or lacking in value, contributing no meaningful outcome.