When Service Companies Change High-Contact Services into Low-Contact Services, the

question 48

Multiple Choice

When service companies change high-contact services into low-contact services, the

• A) service becomes more expensive to deliver.
• B) quality of the service declines.
• C) service becomes less personalized.
• D) time required to deliver the service increases.
• E) service becomes less standardized.

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Definitions:

Absolutism

A political doctrine and form of government where unlimited, complete power is held by a single individual, often a monarch or dictator, or a centralized authority.

Ethical Decisions

Choices based on moral principles and values, often considering the well-being of others and the broader society.

Individual Morals

The personal values and ethics that an individual holds, guiding their behavior and decision-making.

Two-Way Communication

A process of exchange where both parties send and receive information, facilitating dialogue and understanding, often used in effective public relations and conflict resolution.