Examlex
Which of the following service characteristics results in variability of service quality yet provides the opportunity for customizing services to match the specific needs of individual customers?
Non-Leadership
The absence of leadership qualities, actions, or roles, often characterized by a lack of direction, initiative, or guidance provided by an individual or group.
Shared Vision
A common understanding and agreement on future goals and directions among members of a team or organization, fostering unity and collaboration.
Inspirational Motivation
A leadership approach that focuses on motivating followers by setting a clear vision and communicating it in a way that inspires them.
High Expectations
A principle that involves anticipating a high level of performance or outcome, often motivating improved results.
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