Brittany Recently Moved to a New City and Is Trying

question 83

Multiple Choice

Brittany recently moved to a new city and is trying to find a new mechanic to do maintenance and repair on her car. She visits several places to judge their overall appearance, cleanliness, and organization and finally chooses a mechanic. Brittany was trying to overcome the ____ aspect of services.

• A) heterogeneity
• B) perishability
• C) customer contact
• D) intangibility
• E) inseparability

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Definitions:

Sarbanes-Oxley Act

A U.S. law enacted in 2002 aimed at protecting investors from fraudulent accounting activities by corporations, thereupon enhancing corporate governance and financial transparency.

Investor Confidence

The level of trust that investors have in the stability and potential profitability of financial markets or specific investments.

Corporate Scandals

Major failures of ethics and governance within corporations, often leading to legal penalties or public outrage.

Leadership Value

The perceived importance and effectiveness of leadership within an organization or society, influencing culture and performance.