There Are Five Elements That Affect Customers' Perceptions of Service

question 5

Multiple Choice

There are five elements that affect customers' perceptions of service quality. They are reliability, appearance of the tangibles, responsiveness, assurance, and

• A) credibility.
• B) experience within industry.
• C) responsibility.
• D) employee empathy.
• E) product knowledge.

---

Definitions:

Amino Acid

A building block of proteins, consisting of a basic amino group, an acidic carboxyl group, and a unique side chain.

Sulfur

A chemical element with symbol S and atomic number 16, known for its bright yellow color and importance in both organic molecules and inorganic minerals.

Mismatched

Something that does not correspond or align with another item, leading to a discrepancy or lack of harmony.

Cholesterol

A substance with a waxy, fatty consistency that is present in every cell of the body, essential for creating cell membranes, various hormones, and vitamin D.