If a Nonsmoker Dines in a Restaurant Without a No-Smoking

question 185

Multiple Choice

If a nonsmoker dines in a restaurant without a no-smoking section,then the overall quality of service experienced by the nonsmoking customer probably declines.This is an example of which of the following service characteristics?

• A)Perishability
• B)Inseparability
• C)Heterogeneity
• D)Intangibility
• E)Homogeneity

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Definitions:

Control Orientation

An approach or mindset focused on managing or directing the behavior and activities of individuals or groups, often to ensure conformity and achieve specific outcomes.

External Forces

Influences from outside an organization that can impact its operations, such as economic conditions, legal regulations, and social trends.

Rating Questionnaire

A survey method used to evaluate preferences, performance, or perceptions through a scored system.

Accurate

Describes information or measurements that are correct in all details; free from errors or distortions.