Consumers Look Closely at Service Quality When Comparing Competing Services

question 21

Multiple Choice

Consumers look closely at service quality when comparing competing services because

• A) they perceive all services to be essentially the same.
• B) they typically have very few services from which to select.
• C) all services are priced about the same.
• D) quality is the only relevant service characteristic.
• E) services are very difficult to evaluate.

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Definitions:

Uninhabitable

A condition of a property that makes it unsuitable for people to live in due to risks to health and safety.

Homeowners' Policy

Insurance coverage designed to protect homeowners from financial losses related to their home, such as damages from disasters, theft, or liability for accidents.

Liability Coverage

Insurance protection that provides the insured party with protection against claims resulting from injuries and damage to people and/or property.

Negligence

A failure to take reasonable care to avoid causing injury or loss to another person, which can lead to legal liability.