In Most Service Industries, Customer-Contact Employees Are

question 70

Multiple Choice

In most service industries, customer-contact employees are

• A) valued as the most important employees in the organization.
• B) the best-trained employees in the organization.
• C) the lowest-paid and least-trained employees.
• D) well trained but have high turnover rates.
• E) moderately paid personnel with high rates of turnover.

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Definitions:

Locus

The specific physical location of a gene or DNA sequence on a chromosome, critical for genetic identity and inheritance patterns.

Nondisjunction

The failure of chromosomes to separate properly during cell division, leading to cells with abnormal chromosome numbers.

Point Mutation

A genetic mutation where a single nucleotide base is changed, inserted, or deleted from a sequence of DNA or RNA.

Aneuploidy

The presence of an abnormal number of chromosomes in a cell, leading to genetic syndromes like Down syndrome due to an extra chromosome or Turner syndrome due to a missing chromosome.