The Rise of Low Contact Service Within the Service Sector

question 27

Multiple Choice

The rise of low contact service within the service sector can be attributed to:

• A)Self service
• B)Time constraints
• C)Electronic delivery of services
• D)All of the above
• E)Options A and C only

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Definitions:

Split-half Reliability

A measure of consistency where a test is divided into two parts and the scores for each half are compared to assess the test's reliability.

Internal Consistency

A measure of the reliability of a test or scale, indicating how well the items on the test measure the same construct or concept.

Content Validity

The degree to which a test or measurement accurately represents the concept it intends to measure, based on the thoroughness of the content included.

Concurrent Validity

The extent to which test results correlate with those of previously established tests of the same ability or trait.