When Customers Make Contact with a Company, the Customer's Profile

question 54

True/False

When customers make contact with a company, the customer's profile, history, and other information contained in the database should be available to the company contact person at the time that he or she deals with the customer.

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Definitions:

Hypnotic Induction

The method by which a hypnotist puts a subject into a state of hypnosis, typically involving a series of instructions or suggestions.

Sense of Relaxation

A state of being free from tension and anxiety, often achieved through techniques like meditation or deep breathing.

Availability of Endorphins

The presence or abundance of endorphins, natural neurotransmitters in the brain associated with pain relief and feelings of pleasure or euphoria.

Gene

A genetic element that is passed from parent to child, believed to influence specific traits in the child.