The Two Primary Metrics in Customer Relationship Management (CRM)programs Are

question 123

Multiple Choice

The two primary metrics in customer relationship management (CRM) programs are:

• A)data-driven communications and data-driven marketing programs.
• B)lifetime value and customer cluster analysis.
• C)data mining and data coding.
• D)lifetime value of customers and share of customer.

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Definitions:

Tension

A state of mental or emotional strain resulting from challenging or demanding circumstances.

Projects

Planned sets of interrelated tasks to be executed over a fixed period and within certain cost and other limitations.

LAT Relationships

Stands for Living Apart Together, describing couples who are in a committed relationship but choose to live in separate residences.

Rural Husbands

Men living in rural areas who are married, often facing distinct lifestyle and responsibilities compared to those in urban settings.