Typically, Customer Relationship Management (CRM)programs Should Be Designed To

question 38

Multiple Choice

Typically, customer relationship management (CRM) programs should be designed to:

• A)provide two-way communications.
• B)increase sales and profits.
• C)create customer value.
• D)enhance customer loyalty.

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Definitions:

National Saving

The total amount of savings in a country, equal to the sum of private and public savings.

Domestic Investment

The total amount of investment in physical assets like buildings, machinery, and technology, within a country’s borders.

National Saving

The total savings of a nation, calculated as the sum of private and public saving, representing the part of national income not consumed or spent by the government.

Foreign Assets

Financial assets or investments that are located in a country other than the investor's home country.