Customer Relationship Management Programs Are Built on Two Primary Metrics

question 203

True/False

Customer relationship management programs are built on two primary metrics: lifetime value of customers and data mining.

---

Definitions:

Forming

The initial stage in team development where members meet, form impressions, and establish team norms.

Storming

Storming is a phase in group development where members experience conflict and competition as they start to express individual ideas and differences following initial group formation.

Norming

A stage in team development where members establish norms and cohesion, leading to improved collaboration and performance.

Performing

The stage in a team or organizational development where the group effectively works towards achieving its goals with high levels of productivity.