With the Compensation Approach to Handling Objections, the Salesperson

question 68

Multiple Choice

With the compensation approach to handling objections, the salesperson:

• A)will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries.
• B)answers the objection directly.
• C)will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection.
• D)avoids confrontation by sympathizing with the customer, then provides the correct information.

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Definitions:

Conversational Attempt

An effort made by individuals, especially children learning to speak, to engage in verbal interaction with others to convey messages or express needs.

Health Benefits

Positive effects on physical, mental, and social well-being obtained through specific actions or conditions, such as exercise, good nutrition, or sufficient sleep.

Grammatical Morphemes

Words and parts of words that create meaning by showing the relationships between other elements within the sentence.

First Language

The initial language a person learns from birth, which often forms the foundation of their linguistic and communicative abilities.