What Steps Are Involved in an Apology Strategy

question 109

Essay

What steps are involved in an apology strategy?

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Definitions:

Communicating Consequences

The process of informing others about the outcomes or effects that can result from specific actions or behaviors.

Business Units

Individual, operational segments within a company, each responsible for specific business functions or objectives.

Operating Principles

Fundamental guidelines or rules that are used to steer an organization's decisions and actions.

Managing Expectations

The practice of setting and communicating realistic forecasts to prevent disappointment or dissatisfaction.