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Empirical studies demonstrate that organizations using effective recruitment and selection practices gain a competitive advantage in the marketplace.
Likert Scale
A psychometric scale commonly used in questionnaires to represent people's attitudes, opinions, or perceptions, where responses range from one extreme to another.
Service Quality
The assessment of how well a delivered service conforms to the customer's expectations.
Significance Level
The threshold at which the results of statistical analysis are considered to indicate a statistically significant difference from the null hypothesis.
Hypotheses Testing
A method of statistical inference used to decide whether there is enough evidence in a sample of data to support a particular belief or hypothesis about a population parameter.
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