What Is a Core Competency of a Technical Support Job

question 25

Multiple Choice

What is a core competency of a technical support job position

• A)oral and written communications
• B)knowledge of customer service
• C)information gathering
• D)applying principles and procedures

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Definitions:

Unconscious Processes

Mental activities not readily available to conscious awareness, often influencing behaviors, thoughts, and feelings without one's notice.

Psychosexual Stages

According to Freud, stages in the developmental process children pass through; in each stage, sex drives are focused on the stimulation of certain areas of the body, and particular psychological issues can arouse anxiety.

Sequential Order

The arrangement of objects, actions, or events in a specific, logical sequence, one following another.

Superego

In psychoanalytic theory, the part of the psyche that operates as a moral conscience.