What Is a Core Competency of a Technical Support Job

question 25

Multiple Choice

What is a core competency of a technical support job position

• A)oral and written communications
• B)knowledge of customer service
• C)information gathering
• D)applying principles and procedures

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Definitions:

Telephone Directory

A book or electronic database listing individuals' and organizations' phone numbers, often sorted alphabetically.

Procedure Manual

A comprehensive guide containing specific instructions on how to perform tasks or operations, often used in workplace settings.

Policy Manual

A comprehensive document that outlines an organization's rules, standards, and procedures, guiding actions and behaviors of its members.

Chest Pain

A common symptom that can be caused by a variety of reasons, ranging from non-serious issues such as indigestion to serious medical conditions like a heart attack.