Scenario 9-1 Medical Office Assistant

question 25

Multiple Choice

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience.Please apply in confidence by email to [e-mail].
-Refer to Scenario 9-1.What is the first step OMC would take at the interview stage of the selection process

• A)Identify MOA behavioural indicators.
• B)Recruit and attract MOAs.
• C)Define and prioritize MOA competencies.
• D)Screen and test MOAs.

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Definitions:

Mean Length

A statistical measure often used to describe the average size or duration of a set of elements.

Morphemes

The smallest meaningful units of language, which can be words or parts of words, such as prefixes or suffixes.

Information-Processing

Refers to the way humans and computers take in, use, and store information.

Zone of Proximal Development

A concept in developmental psychology that describes the difference between what a learner can do without help and what they can achieve with guidance.