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As described in the chapter's opening vignette, what tagline captured the Big Idea in the campaign for Chick-fil-A?
Customer Co-creation
A business strategy that involves bringing customers into the creation process of products or services to better meet their needs and desires.
Content Sourcing
The process of identifying, acquiring, and managing content from various sources for a specific purpose or audience.
Social Media
Digital platforms that enable users to create, share, or exchange information, ideas, pictures, videos, and more with others in virtual communities and networks.
Second-order Response
Reactions or responses that are influenced by changes in underlying factors rather than by direct actions or stimuli.
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