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The First-Line Managers of ELH Inc

question 136

Multiple Choice

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-When the management team left Silver Falls to return to their own teams and departments, they had just completed the ________ stage of group development.

Definitions:

Emotional Tone

The underlying feeling or mood conveyed through verbal or non-verbal communication.

Indirect Approach

A communication strategy that involves conveying a message in a roundabout way, often used to soften the delivery of sensitive information.

Title Slide

The introductory slide in a presentation that typically includes the title of the presentation, the presenter's name, and other relevant information.

Navigation Slides

Noncontent slides that tell your audience where you’re going and where you’ve been.