State Motor Vehicle Offices Usually Use This Kind of Departmentalization

question 21

Multiple Choice

State motor vehicle offices usually use this kind of departmentalization.

• A)product
• B)functional
• C)customer
• D)process

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Definitions:

Sociability

The quality of being inclined to seek social interactions and to be friendly and approachable.

Trait Approach

A perspective in the study of leadership that focuses on identifying specific attributes that differentiate leaders from non-leaders.

Katz's Human Skill

An ability identified by Robert Katz as essential for effective leadership, involving understanding, working with, and motivating both individuals and groups.

Katz's Technical Skill

The specific knowledge and expertise required to proficiently perform tasks in a particular domain, as identified by Robert L. Katz.