Which of the Following Is a Key Element of Total

question 131

Multiple Choice

Which of the following is a key element of total quality management (TQM) ?

• A)responding to customer needs
• B)responding to employee needs
• C)anticipating moves of competitors
• D)anticipating employee needs

---

Definitions:

Touching

The act of making physical contact with something or someone, which can convey emotional states and facilitate non-verbal communication.

Identity Vs. Role Diffusion

A stage in Erickson's theory of psychosocial development where adolescents explore various roles and ideas to form a single, cohesive identity.

Erikson

Erik Erikson was a developmental psychologist known for his theory on the psychosocial development of human beings, outlining eight stages from infancy to adulthood.

Political Viewpoints

The set of beliefs or attitudes one holds regarding politics, including ideologies, policy preferences, and party affiliation.