A Queuing Theory Analysis for the Department of Motor Vehicles

question 28

Multiple Choice

A queuing theory analysis for the Department of Motor Vehicles determines that customers typically wait for 8 minutes and that the agency should strive never to exceed more than 5 customers in a single line.What is the maximum amount of time that customers should be expected to wait?

• A)8 minutes
• B)40 minutes
• C)20 minutes
• D)24 minutes

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Definitions:

Communicatively Constructed

A concept or reality that is created and maintained through the use of language and communication among people.

Power

The ability or capacity to influence, control, or manipulate outcomes, behaviors, or decisions, often within social, economic, or political contexts.

Passing Strategy

Techniques individuals use to present themselves as part of a different group than they actually are, often to avoid stigma or gain social acceptance.

Dissociating

The psychological process of disconnecting or detaching oneself from thoughts, feelings, memories, or sense of identity, often as a coping mechanism for stress or trauma.