Recently "Call Centers" Have Mushroomed in Countries Like India, China

question 20

Essay

Recently "Call Centers" have mushroomed in countries like India, China, and Philippines due to the outsourcing by many Western countries. What are the benefits and disadvantages to this method to the company that is outsourcing? What factors should be taken into account when deciding to outsource?

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Definitions:

Contiguous

Being in close proximity or contact with something else, often implying physical touching or adjacency.

Contingent

Dependent on or conditioned by something else; a situation or outcome that hinges on another.

Classical Conditioning

A learning process in which a biologically potent stimulus is paired with a previously neutral stimulus to elicit a response that was originally elicited by the potent stimulus alone.

Phobia

A phobia is an intense, irrational fear of specific objects, situations, or activities that leads to significant distress or impairment in daily functioning.