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The negative side to workers "putting on a happy face" is that it can lead to stress, burnout, and job dissatisfaction.
Eric Berne
A psychiatrist best known for developing the theory of Transactional Analysis, which explores the dynamics of interpersonal relationships.
Overall Sense
A general feeling or perception about something.
Politeness Theory
A theory that explores how individuals save face for themselves and others when engaging in social interaction, particularly in communication.
Interpersonal Communication
The exchange of information, feelings, or ideas between two or more people through verbal or non-verbal methods.
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