Which One of the Following Behaviors Least Fits Service-Oriented Organizational

question 19

Multiple Choice

Which one of the following behaviors least fits service-oriented organizational citizenship behavior?

• A)Performs duties with unusually few mistakes
• B)Makes constructive suggestions for service improvement
• C)Cautions outsiders about coming to work at his or her company
• D)Contributes many ideas for customer promotions and communications

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Definitions:

Retained Earnings

The portion of net income left over for the business after it has paid out dividends to its shareholders.

Fiscal Year

A 12-month period used for accounting purposes and preparing financial statements.

Depreciation Expense

The allocation of the cost of tangible assets over their useful lives, reflecting the reduction in value over time.

Comparative Balance Sheet

A financial statement that presents the financial position of a company at different points in time side-by-side for comparison purposes.