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The Balanced Scorecard Approach Addresses the Question "How Satisfied Are

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The Balanced Scorecard approach addresses the question "How satisfied are the firm's customers?"


Definitions:

Pay Structure

The organization of different levels of pay within a company or industry, usually based on factors like experience, education, and performance.

Market Rate

The average cost or compensation for a particular job or service in the broader market or industry.

Lateral Career Moves

Moves within a company or organization to roles of similar rank and pay, typically to gain a broader range of experience or skills.

Night Shift

A work shift that takes place during the night hours, often starting late in the evening and ending early in the morning, outside the traditional 9 to 5 workday.

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