Several Errors Were Reported by Customers Who Submitted Their Film

question 93

Multiple Choice

Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film-processing machine. The new employee claimed that the machine wasn't working properly, so Jasmine investigated further. She learned that these processing errors did not occur while other people operated the machine. Also, when the new employee worked one day at another store, the same film-processing errors occurred. What perception will Jasmine likely develop from this information?

• A)Jasmine will likely engage in action learning.
• B)Jasmine will likely make an external attribution about the new employee's performance.
• C)Jasmine will likely make an internal attribution about the new employee's performance.
• D)Jasmine will likely make a self-fulfilling prophecy error.
• E)Jasmine is less likely to engage in self-serving bias.

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Definitions:

Innately Programmed

Characteristics, behaviors, or instincts that are hard-wired into an organism at birth.

Self-fulfilling Prophecies

Predictions that directly or indirectly cause themselves to become true.

Prejudices

Preconceived opinions or judgments about individuals or groups that are not based on reason or actual experience, often manifesting as biases or discrimination.

Stereotypes

Generalized beliefs or expectations about a particular group of people that may not accurately reflect reality.