Which of These Statements About Job Satisfaction and Customer Satisfaction

question 82

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• C)Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood, which communicates friendliness to customers.

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Definitions:

Cash Flow

The total amount of money being transferred into and out of a business, especially as affecting liquidity.

Financing Activities

Transactions and events that affect the equity and long-term liabilities of a company, reflecting how it raises funds and repays its investors.

Operating Activities

Activities that relate to the primary operations of a company, such as selling products or services and administrative expenses.

Taxes

Compulsory charges imposed by governments on individuals or entities to fund public services and infrastructure.