Which of These Statements About Emotional Labour Is FALSE

question 223

Multiple Choice

Which of these statements about emotional labour is FALSE?

• A)Display rules are norms requiring employees to display certain emotions and withholding others.
• B)Emotional labour increases with the extent to which employees must abide by emotional display rules.
• C)Most jobs involving customer service require some degree of emotional labour.
• D)In spite of the presence of emotional display rules, it is difficult to hide our true emotions.
• E)Research indicates that emotional display rules and standards are very similar around the world.

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