The Exit-Voice-Loyalty-Neglect (EVLN) Model

question 259

Multiple Choice

The exit-voice-loyalty-neglect (EVLN) model

• A)explains why the psychological contract differs between employees and their employers.
• B)outlines the four consequences of emotional intelligence.
• C)identifies the four ways to manage employee emotions.
• D)explains the main differences between affective commitment and continuance commitment.
• E)is a template for organizing and understanding the consequences of job dissatisfaction.

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Definitions:

Primary Reinforcer

An innately reinforcing stimulus, such as food or water, that satisfies a biological need.

Secondary Reinforcer

A stimulus that gains its reinforcing power through association with a primary reinforcer.

Latent Learning

Learning that occurs without apparent reinforcement, but is not demonstrated until a motivation is present.

Cognitive Maps

Mental representations of the layout of one's environment, enabling an individual to navigate through physical spaces.