Reliable Tool Company Manufactures Hubs and Axles for the Trailer

question 32

Essay

Reliable Tool Company manufactures hubs and axles for the trailer and heavy truck industry. Though the customer base is small, monthly sales at Reliable are approximately $1 million. "You might say we have all of our eggs in one basket," says owner Arthur Deetz. Reliable Tool has captured "a small piece of the pie" but is the sole supplier of hub and axle components to its customers; therefore, it is critical that a competent sales force be maintained in order to nurture those few but large accounts. Ninety-five percent of Reliable's customers are located in Michigan, Ohio, and Indiana. Travel time to all customers is short but, given the nature of the industry, time spent with each customer is essential.
-Describe the ideal organizational climate for Reliable Tool.

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Definitions:

Changing Gender Roles

The evolving expectations and behaviors considered appropriate for men and women, reflecting shifts in societal norms, values, and opportunities.

Divorce

The legal dissolution of a marriage by a court or other competent body, ending legal duties and responsibilities of marriage.

Social Integration

The social bonds that people have with others and the community at large.

Demographic Stability

A situation where the population size and composition of a region remain relatively constant over time.