Service Providers Must Consider Four Special Service Characteristics When Designing

question 111

Multiple Choice

Service providers must consider four special service characteristics when designing marketing programs. They are ________.

• A)service intangibility, service heterogeneity, service inseparability, service variability
• B)service inseparability, service heterogeneity, service intangibility, service variability
• C)service perishability, service heterogeneity, service inseparability, service variability
• D)service heterogeneity, service perishability, service inseparability, service intangibility
• E)service variability, service intangibility, service inseparability, service perishability

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Definitions:

Study Group

A collective of students who meet regularly to discuss and learn course material together.

Initiate Conversation

The act of starting a dialogue or discussion, often with someone new or in a networking context.

Prejudice

Preconceived opinion or judgment without proper knowledge, thought, or reason, often based on stereotypes.

Unjustified Behavior

Actions or conduct that lack a reasonable or rational basis, often viewed as inappropriate or unacceptable given the context.