An Executive Returns from a Business Trip and Tells Colleagues

question 132

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight. While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal. The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behaviour.
• B)emotional contagion.
• C)a lack of media richness.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of these.

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Definitions:

External Causes

Factors or conditions outside of an individual's control that impact events or outcomes, often used in analyzing behaviors or situations.

Self-Serving Bias

The tendency to attribute one’s successes to internal causes and one’s failures to external causes.

Carl Jung

A Swiss psychiatrist and psychoanalyst who founded analytical psychology and contributed significantly to the understanding of the human psyche.

Extraversion/Introversion

Personality traits indicating the extent to which individuals are outgoing and social or reserved and solitary.