When You Need to Refuse a Routine Request That You

question 61

Multiple Choice

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

• A)Maintaining the working relationship
• B)Softening the bad news by indicating the issue is still under consideration
• C)Limiting alternatives so as not to mislead the audience
• D)Implying that other assistance might be available, even if it isn't
• E)Implying that other information might be available, even if it isn't

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Definitions:

Unilineal Descent Group

A kinship group in which membership is inherited through either the maternal or paternal line only.

Original Lineage

The initial or ancestral line of descent or development, often referring to the earliest known ancestors in a family or species' evolutionary history.

Fusion

The process of combining two or more distinct entities into a single new one, often referring to the merging of nuclear nuclei to form a new nucleus, releasing a large amount of energy.

Kin

Family members or relatives, often connected by blood, marriage, or adoption.