In Addition to Making the Message as Short as Possible,what

question 16

Multiple Choice

In addition to making the message as short as possible,what is the advantage to using a direct format for bad news messages?

• A)The direct format increases understanding.
• B)The direct format increases acceptance.
• C)The direct format clearly identifies the bad news so fewer assumptions are made.
• D)The direct format saves the reader time.
• E)The direct format saves the writer time.

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Definitions:

Moral Development

The process through which individuals develop proper attitudes and behaviors towards other people in society, based on social and cultural norms, rules, and laws.

Competitive Intelligence

The process of gathering, analyzing, and using information collected on competitors, customers, and other market factors to help a company make better business decisions.

Legally Required

An action or obligation that is mandated by law and must be complied with.

Industry Standard

The common and accepted criteria, practices, or technical specifications adopted by companies within a particular industry.