Which of the Following Is a Guideline for Granting Claims

question 83

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Do not go into details of how you plan to resolve the situation.
• B)Specifically assign blame to someone in your organization by name.
• C)Start from the assumption that the information the customer provided is correct.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

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Definitions:

Average Variable Cost

The total variable costs (costs that change with output level) of production divided by the quantity of output produced.

Fixed Costs

Fixed costs are business expenses that remain unchanged regardless of the level of goods or services produced, such as rent, salaries, and insurance premiums.

Variable Cost

Costs that vary directly with the level of production or sales, such as raw materials and labor expenses.

Steel

An alloy of iron and carbon, and sometimes other elements, known for its high tensile strength and ability to be shaped into various forms.