Which of the Following Is a Guideline for Granting Claims

question 82

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

• A)Try to discourage future mistakes without insulting the customer.
• B)Always apologize, even when the customer is at fault.
• C)Start from the assumption that the information the customer provided is incorrect.
• D)Clearly point out that the customer is at fault.
• E)Discourage the customer from communicating with the company in the future.

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Definitions:

Earnings Per Share

A company's net profit divided by the number of its outstanding shares, indicating the profitability per share of stock.

Acid-test Ratio

A financial metric that measures a company's ability to pay its current liabilities without relying on the sale of inventory.

Debt to Assets Ratio

A financial metric indicating the proportion of a company's assets financed through debt, used to assess financial leverage.

Profit Margin

A financial metric used to evaluate the profitability of a business, calculated by dividing net income by sales.