When Granting Claims and Requests for Adjustment When the Customer

question 57

Multiple Choice

When granting claims and requests for adjustment when the customer is at fault,you should ________.

• A)discourage the customer from communicating with the company in the future
• B)always apologize, even when the customer is at fault
• C)start from the assumption that the information the customer provided is incorrect
• D)not argue with the customer's version of events
• E)clearly point out that the customer is at fault

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Definitions:

Alpha

A measure of investment performance that indicates how an asset performs relative to a benchmark.

Overpriced

Describes an asset or security that is believed to be trading at a price higher than its intrinsic value.

Underpriced

A term used to describe a security or any financial instrument that is selling for a price believed to be below its true intrinsic value.

Well-diversified Portfolio

An investment portfolio that spreads risk by holding a wide variety of assets, potentially across different asset classes, sectors, and geographies.