In the Close of Your Routine Message Making Claims or Requesting

question 34

Multiple Choice

In the close of your routine message making claims or requesting actions,you should ________.

• A)politely request specific action
• B)apologize for the inconvenience caused
• C)warn the reader of the consequences of inaction
• D)give a complete, specific explanation of the details of the claim
• E)clearly express your anger and frustration

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Definitions:

Distributorship

An arrangement in which a manufacturer or another supplier grants a business the right to sell its products.

Manufactured

The process of converting raw materials into finished goods through the use of equipment, labor, and processes.

Business Trust

A business organization governed by a group of trustees who operate the trust for beneficiaries.

Trustees

Trustees are individuals or organizations appointed to manage assets on behalf of others, typically in a trust fund.